Privacy

No information supplied to Vortigern will be used for any other than its intended purpose. No customer information will be supplied to any third party.

Delivery Policies

$9.90 Australian delivery - Regardless of order sizes.

Standard Delivery : Australian orders

- Australia - Via Registered mail
- Courier if required

Registered mail. Registered Mail - Features

- Tracable to customer - own individual postage number.
- Insured to $100.00.
- Most secure mailling method.

Courier - Features

- Tracable to customer - own individual postage number.
- Insured to $1500.00.
- Very secure mailing method.
- Fast!
- Used at our option

Options/Other Policies:

- Registered delivery with full insurance. $3.00 extra.

NOTE:
- Vortigern Strategic Software will only replace goods lost in transit to their insured value.
- Registered Mail and Express Mail insured goods are the responsibility of "Australia Post".

WOW's

e-mail newletter

Stay up-to-date with what's happening in Wargaming. Details on new and coming products, general news member specials and our member only pre-release specials . We mail-out about once per month. You can add yourself to the list simply by filling out our Free membership application. If you wish to be removed from the list for any reason simply email us to that effect and it's done.

Returns Policy

Defective Disk etc

Defective disk etc only should be returned to the products Australian Distributor.
Schwerpunkt products should be returned to Vortigern Strategic Software.
HPS Simulations products should be returned to Vortigern Strategic Software.
Art of War Publishing products should be returned to Vortigern Strategic Software.

Wrong Item sent

If we have made an error and forwarded an incorrect product contact us and we will arrange for it's return at our expense. Items will be replaced ASAP or if product unavailable, a full refund will be given.

Damaged Items

Any fully insured item damaged during shipping may be returned. Contact us to arrange for the return at our expense. Damaged items will be replaced ASAP or if product unavailable, a full refund will be given. Please return packaging with item.

Other items

No other items can be accepted for return. We will assist customers experiencing software compatibility problems with phone support but cannot accept returns due to software or hardware incompatibility.

Disclaimer

We make every effort to insure the material in this web page is accurate. We do not however take any responsibility for any errors or admissions. Software may or may not run on any particular machine. We take no responisibility for software incompatibilities.